Refund policy
Return & Refund Policy
Astoria Coffee Company
At Astoria Coffee Company, we take pride in roasting and shipping fresh, high-quality coffee. We want you to be happy with every purchase, and if something isn't right, we'll do our best to make it right.
Coffee Returns
Because coffee is a perishable food product, all coffee sales are final. We cannot accept returns or exchanges of coffee once it has been purchased, even if the package is unopened.
However, if there's a problem with your order, please let us know. We're always happy to help.
Damaged, Incorrect, or Defective Orders
If your order arrives damaged, contains the wrong product, or has a quality issue, please contact us within 7 days of delivery.
Include your order number, a brief description of the problem, and a photo if applicable.
We'll review the issue and arrange a replacement or refund as appropriate, at no additional cost to you.
Not Quite Your Cup of Coffee?
Coffee preferences are personal, and not every roast or origin will appeal to everyone. While we cannot offer refunds based solely on taste preferences, we're always happy to help you find a coffee better suited to your tastes.
Merchandise Returns
Non-food merchandise may be returned within 30 days of delivery, provided it is unused and in its original condition.
Please contact us before returning an item. Return shipping costs are the customer's responsibility unless the item arrived damaged or we shipped the wrong product.
Refunds
Approved refunds will be issued to the original payment method. Refunds are typically processed within 5 business days of approval, although your bank or payment provider may take additional time to post the credit.
Original shipping charges are nonrefundable for voluntary returns. If an order arrives damaged or incorrect due to our error, we will cover the applicable shipping costs.
Order Cancellations
If you need to change or cancel an order, please contact us as soon as possible. Because we prepare orders promptly to ensure freshness, we cannot guarantee changes or cancellations once an order has been prepared for shipment.
If we cannot ship your order within the promised timeframe, we will notify you and offer the option to accept the delay or receive a full refund.
Questions or Concerns?
We're a small, independent coffee roaster, and your satisfaction matters to us. If you have a question or concern about an order, please reach out. We'd much rather have a conversation than leave you disappointed.
Astoria Coffee Company
Astoria, Oregon